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Northstar Ministries Privacy Policy

Protecting your privacy is important to Northstar Ministries and our employees. We want you to understand what information we collect and how we use it. Northstar Ministries is committed to maintaining your privacy and safeguarding your transactions and personal information. The following policy serves as a standard for Northstar Ministries employees for collection, use, retention and security of nonpublic personal information.

The Information That We May Collect
In the normal course of business, Northstar Ministries will collect, retain, and use "nonpublic personal information" about you from the following sources:

      Information we receive from your order
      Information about your transactions with us.

"Nonpublic personal information" is nonpublic information about you that we obtain in connection with providing our products to you. We only obtain "nonpublic personal information" when it is necessary, and allowed by law, for Northstar Ministries to conduct business with you. Based on this information, we may occasionally choose to inform you of additional Northstar Ministries products that may be of interest to you.

Keeping Your Information Accurate
Northstar Ministries has established procedures to ensure that the financial and personal information you provide us is accurate, current and complete. Should you notify us of any errors or changes in your information, we will promptly correct or update it. For your safety and the safety of your information, you may be asked for additional personal information that can properly identify you to us, or we may ask you to present your request in a particular manner (i.e. in writing). Any request of this nature is solely for your protection and the protection of your confidential information.

Confidentiality, Security and Integrity of Your Nonpublic Personal Information
Northstar Ministries maintains physical, electronic and procedural safeguards to guard your nonpublic personal information. No employee of Northstar Ministries is permitted to use or disseminate any private customer information for any reason other than what is required for the normal performance of their job. Northstar Ministries thoroughly informs and trains its employees on the importance of confidentiality of customer privacy. Northstar Ministries maintains internal controls that monitor employee access to customer information and any employee found to be in violation of the bank's policies is disciplined immediately.

Keeping Your Information Private
Information about your Northstar Ministries transactions is private. Northstar Ministries does not disclose any nonpublic personal information with third parties. (Northstar Ministries does not sell its customer list nor does it make this information available for any reason.)

In the normal course of business, Northstar Ministries may exchange customer information with legitimate information reporting agencies. This is done to maximize the accuracy and security of your information.

 
 
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Northstar Ministries Delivery Policy

Northstar Ministries normally seeks to ship within 24 hours of receipt of a customer's order. An order received after 3 pm on Friday will not be shipped until Monday. During periods of heavy orders,, Northstar Ministries will ship as soon as we are able to do so.

Regular shipping is by United States Postal Service Media Mail which usually takes about 7 days to arrive (though USPS regulations allow up to three weeks for such delivery). In special cases, United Parcel Service will used for more rapid delivery. Additional shipping fees may be added for special delivery service. Customers can expect arrival of orders within three week. In most circumstances, orders will arrive within seven business days.

As a matter of policy, the commentary set Understanding the Bible will be shipped insured for full replacement cost as part of the $15 shipping and handling fee.

 
 
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Northstar Ministries Refund Policy

If a customer finds a book sent by Northstar Ministries to be defective, we will gladly either (a) refund the full purchase price or (b) replace the defective book. A customer need only notify us of their intentions and we will fully cooperate with them.

 
 
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© Northstar Ministries 2005